This HO brass caboose model is a great collectible. When handling it, be gentle as it's a fragile item. Since it's unpainted, you can customize its look if you like. Keep it in a dry and clean place to prevent further tarnish. When moving it around, hold it by the sturdier parts like the body. For shipping, we've packed it well, but still check it carefully upon arrival. If you're not satisfied, let us know within 30 days and we'll arrange a refund. Just note that you'll be responsible for return shipping unless the item arrived damaged.